Refund and Return Policy

At Jasmine White House, we strive to provide our guests with a memorable and enjoyable experience. However, we understand that sometimes plans change, and you may need to cancel or modify your reservation. Please review our refund and return policy below:

Cancellation Policy

• Standard Reservations:

  • Cancellations made 14 days or more prior to the check-in date will receive a full refund.
  • Cancellations made between 7 to 13 days prior to the check-in date will receive a 50% refund.
  • Cancellations made less than 7 days before the check-in date will not be eligible for a refund.

• Non-Refundable Reservations:

  • These reservations do not qualify for any refund, regardless of the cancellation date. Please ensure that your travel plans are firm before booking.

Early Departure

• Guests who depart earlier than the reserved check-out date will not receive a refund for the unused portion of their stay.

No-Show Policy

• If you do not check in on the scheduled arrival date and fail to inform us of any changes, the entire reservation will be canceled, and no refund will be issued.

Refund Processing

• Refunds will be processed within 7-10 business days of the cancellation request. The refund will be credited to the original payment method used at the time of booking.

Modifications to Reservations

• Any modifications to your reservation, such as changing the dates of your stay, are subject to availability and may result in a change in the total cost of your stay. Please contact us directly to discuss any necessary changes.

Exceptions

• In the event of extraordinary circumstances, such as natural disasters, government travel restrictions, or other force majeure events, we will work with our guests on a case-by-case basis to determine an appropriate resolution.

If you have any questions or need assistance with your reservation, please contact our customer service team at contact@jasminewhitehouse.com. We are here to help!